Real Stories.
Real Impact.
Discover how we’ve helped organisations and individuals navigate change, achieve goals, and create meaningful outcomes through our tailored solutions.
Featured Case Studies
Supporting a Leading Global Consulting Firm Through Tailored, High-Impact Career Transition
Industry: Global Professional Services
Services Delivered: Executive Career Transition, Employee Career Transition with Marketplace credits
Participants Supported: 150+
Average Participant Rating: 4.8 / 5
Overview
A leading global consulting firm engaged Career Money Life (CML) following a competitive tender process. The organisation sought a modern, flexible, and highly personalised career transition solution that would meet the needs of employees at all levels, including senior leaders, while achieving strong commercial value and maintaining its reputation as an employer of choice.
CML replaced a long-standing incumbent provider, offering a more innovative, transparent, and choice-driven model tailored to a high-performance consulting environment.
- Provide a premium, executive-ready career transition experience
- Enhance employee trust and protect employer brand during organisational change
- Ensure transparency, flexibility, and choice for participants
- Achieve measurable cost efficiencies without compromising quality
- Support leaders to conduct notifications with care, professionalism, and psychological safety
Custom Executive Career Transition Program
We delivered a tailored program designed specifically for high-performing consulting professionals, including:
- Personalised 1:1 coaching with executive-level career practitioners
- Access to CML's AI-enabled CareerCanvas assessment
- Résumé and LinkedIn profile development
- Future Fit Career Strategy planning
- Expert guidance for portfolio careers, contracting, business creation, and senior leadership pathways
Notification Intelligence (NQ) for Leaders
- Leaders were supported through Notification Intelligence — CML's neuroscience-informed approach to delivering psychologically safe redundancy conversations.
Training included:
- Pre-notification coaching
- Onsite or virtual support
- Post-event debriefing
This ensured consistent, compassionate communication at every stage of the process.
CareerHub + Marketplace Credit Model
Every participant received access to:
- AI-powered tools
- On-demand resources
- Tailored pathways for job search, business start-up, upskilling, time out, or retirement
- Marketplace Credits to select from more than 600 vetted services
This ensured true personalisation, transparency, and no wasted investment.
- 150+ employees supported across all levels, including executives
- Exceptional feedback, with an average satisfaction rating of 4.8 / 5
- Significant cost efficiencies achieved through the Marketplace model
- Strong reinforcement of the firm's care, brand, and people-first values
- Leaders reported increased confidence and reduced stress when delivering notifications
Client Testimonial
"Our leaders have appreciated the guidance and care provided through the Notification Intelligence approach — it made a significant difference to how we navigated sensitive conversations. Feedback from departing employees has been consistently positive, reinforcing the value of partnering with Career Money Life."
Employee Testimonial
"The CareerHub support came at exactly the right time. I was feeling overwhelmed about my next step, and the mix of coaching, tools, and the CareerCanvas insights helped me get clear on what I wanted and how to move towards it. The webinars, worksheets, and resources made everything easier to manage, and having a coach who genuinely listened made a huge difference. I walked away feeling confident, equipped, and far more optimistic about my future."
— CareerHub Participant
- Proven experience in large-scale, complex transitions
- Executive-ready coaching talent
- Innovative technology + human care
- Transparent reporting and proactive client management
Creating a mentally healthy, supported regional workforce with choice, connection, and care
Industry: Water, Utilities, Regional Government
Services Delivered: EAP counselling, onsite support, online counselling, career coaching, financial coaching, ageing parent support, Career Transition, Retirement Planning, platform-based access
Program Rating: 4.9 / 5
Recommendation Rate: 100%
Overview
One of Victoria's major regional water authorities supports a diverse workforce spread across remote depots, field operations, engineering teams, and corporate services. With employees working across large geographical areas, the organisation needed an EAP partner who could deliver both face-to-face and online support, offer a genuine choice of counsellors, and understand the unique pressures of regional work and life. They sought a provider who could deliver more than traditional counselling, offering broader wellbeing support across career, financial, and personal transitions, while keeping everything simple for HR to manage.
- Provide accessible, confidential, and high-quality counselling across regional locations
- Increase employee wellbeing and reduce the stigma of seeking help
- Offer flexible service options, including in-person and online support
- Expand EAP beyond counselling to include coaching, career transition, and retirement planning
- Streamline access through one platform and one trusted partner
Tailored Program Design
CML created a customised global EAP model that met Envato's unique blend of creative, technical, and hybrid working needs. The program combined counselling, leadership and performance coaching, wellbeing webinars, career transition support, and access to a diverse global coaching community. This gave Envato the ability to offer wide ranging support without the cost or complexity of managing multiple providers.
Access to CML Platforms
Through CML's EAPHub and broader HRHub, employees accessed services easily, confidentially, and in ways that suited their personal situations. HR benefited from streamlined administration, simple reporting, and a clear view of usage trends while maintaining confidentiality. Employees could access counselling, coaching, and transition support from the same trusted, user-friendly platform.
Service Delivery Approach
Support was delivered through a hybrid model that met the needs of a geographically dispersed workforce. CML provided on-site counselling and debriefing for critical incidents, complemented by virtual sessions for those who preferred flexibility or privacy. Employees selected their counsellor or coach based on expertise, location, and personal preference, ensuring a personalised and culturally safe experience.
- Improved employee wellbeing through fast, confidential access to support
- Increased utilisation due to genuine choice of counsellor and delivery mode
- Stronger culture of care across regional teams
- Expanded support for employees experiencing personal, career, or financial stress
- Integrated access to career transition and retirement planning within the same trusted service
Client Testimonial
"Partnering with CML has made a significant difference to the well-being of our people. The range of services available, from counselling to career and financial coaching, means our employees can get the right support at the right time. The level of care, flexibility, and professionalism is exceptional, and the partnership is highly valued across our organisation."
— People and Culture Leader
Employee Testimonial
"The ability to choose a counsellor who felt right for me made all the difference. The support came at a time when I really needed it and helped me get back on track, both personally and at work."
— EAPHub Employee
- A long-term relationship built on trust, responsiveness, and genuine understanding of regional workforce needs
- A comprehensive, whole-person EAP model supporting mental health, career, financial, and life transitions
- Flexible hybrid delivery offering both onsite and online sessions across geographically dispersed teams
- One platform providing simple access, seamless navigation, and real choice for employees
Supporting a Government Department with a Tailored, High-Impact Parental Transitions Program
Industry: Government
Services Delivered: Parent Hub Platform Access, 1:1 Coaching for Employees & Leaders, Marketplace Credits, Manager Toolkits, Automated Communications
Employees Supported: 300+
Average Participant Rating: 4.8 / 5
Overview
A major Government department engaged Career Money Life to deliver a contemporary, inclusive, and comprehensive parental transitions program to support employees on parental leave, returning to work, and managing work–family integration.
Given the department's commitment to equitable workplaces and employee wellbeing, they required a solution that was flexible, evidence-based, and able to meet the diverse needs of a large workforce — including first-time parents, experienced parents, and leaders supporting team members through parental transitions.
We were selected due to our proven capability of delivering large-scale parental programs, our award-winning Parent Hub platform, and our choice-driven model enabling true personalisation.
- Provide consistent, high-quality support to employees before, during, and after parental leave
- Equip leaders with confidence, capability, and tools to support team members
- Reduce the administrative burden on HR through automation and transparent reporting
- Improve retention and the return-to-work experience
- Ensure the program was inclusive of all family structures
Parent Hub Platform Access for All Participants
Employees received access to CML's Parent Hub, including:
- Step-by-step parental leave pathways
- Evidence-based resources for pregnancy, parenting, and returning to work
- Personalised coaching
- On-demand webinars and videos
- Articles and checklists for every stage of the parenting journey
- Marketplace Credits to access curated wellbeing, childcare, and professional services
This ensured personalised, flexible, and ongoing support.
Coaching for Employees and Leaders
CML provided specialist coaching designed to address the emotional, practical, and professional needs of working parents and leaders, including:
- Preparing for parental leave
- Managing identity shifts and career confidence
- Return-to-work planning
- Work–family integration strategies
- Leader coaching for communication, planning, and psychological safety
HR-Friendly Program Delivery
The department benefited from:
- Automated workflows and reminders
- Real-time reporting and insights
- Minimal HR involvement due to end-to-end program management
- Access to our HRHub portal for visibility and credit management
- 300+ employees supported through parental leave transitions
- 4.8 / 5 average satisfaction rating
- Increased retention, with employees reporting improved confidence in returning to work
- Leaders more capable and confident in supporting parental transitions
- Reduced HR burden, with clear, consistent processes
Client Testimonial
"Our department is committed to supporting all families, and Career Money Life's Parent Hub has enabled us to deliver a consistent, caring experience for every employee. The feedback has been outstanding, and our leaders feel far more confident managing parental transitions."
Employee Testimonial
"Having access to Parent Hub and a coach made such a difference to my confidence about taking leave and returning to work. It helped me feel supported, informed, and valued by my employer."
— ParentHub Employee
- Inclusive, evidence-based parental support
- A long-term, strategic approach aligned with APS values
- Automation that reduced HR workload
- Choice-driven Marketplace ensuring personalised support
- High-quality coaching for both employees and leaders