Real Stories.
Real Impact.
Discover how we’ve helped organisations and individuals navigate change, achieve goals, and create meaningful outcomes through our tailored solutions.
Building a Sustainable, People-First EAP for Regional Australia
Industry: Water, Utilities, Regional Government
Services Delivered: EAP counselling, onsite support, online counselling, career coaching, financial coaching, ageing parent support, Career Transition, Retirement Planning, platform-based access
Program Rating: 4.9 / 5
Recommendation Rate: 100%
Overview
One of Victoria's major regional water authorities supports a diverse workforce spread across remote depots, field operations, engineering teams, and corporate services. With employees working across large geographical areas, the organisation needed an EAP partner who could deliver both face-to-face and online support, offer a genuine choice of counsellors, and understand the unique pressures of regional work and life. They sought a provider who could deliver more than traditional counselling, offering broader wellbeing support across career, financial, and personal transitions, while keeping everything simple for HR to manage.
- Provide accessible, confidential, and high-quality counselling across regional locations
- Increase employee wellbeing and reduce the stigma of seeking help
- Offer flexible service options, including in-person and online support
- Expand EAP beyond counselling to include coaching, career transition, and retirement planning
- Streamline access through one platform and one trusted partner
Tailored Program Design
CML created a customised global EAP model that met Envato's unique blend of creative, technical, and hybrid working needs. The program combined counselling, leadership and performance coaching, wellbeing webinars, career transition support, and access to a diverse global coaching community. This gave Envato the ability to offer wide ranging support without the cost or complexity of managing multiple providers.
Access to CML Platforms
Through CML's EAPHub and broader HRHub, employees accessed services easily, confidentially, and in ways that suited their personal situations. HR benefited from streamlined administration, simple reporting, and a clear view of usage trends while maintaining confidentiality. Employees could access counselling, coaching, and transition support from the same trusted, user-friendly platform.
Service Delivery Approach
Support was delivered through a hybrid model that met the needs of a geographically dispersed workforce. CML provided on-site counselling and debriefing for critical incidents, complemented by virtual sessions for those who preferred flexibility or privacy. Employees selected their counsellor or coach based on expertise, location, and personal preference, ensuring a personalised and culturally safe experience.
- Improved employee wellbeing through fast, confidential access to support
- Increased utilisation due to genuine choice of counsellor and delivery mode
- Stronger culture of care across regional teams
- Expanded support for employees experiencing personal, career, or financial stress
- Integrated access to career transition and retirement planning within the same trusted service
Client Testimonial
"Partnering with CML has made a significant difference to the well-being of our people. The range of services available, from counselling to career and financial coaching, means our employees can get the right support at the right time. The level of care, flexibility, and professionalism is exceptional, and the partnership is highly valued across our organisation."
— People and Culture Leader
Employee Testimonial
"The ability to choose a counsellor who felt right for me made all the difference. The support came at a time when I really needed it and helped me get back on track, both personally and at work."
— EAPHub Employee
- A long-term relationship built on trust, responsiveness, and genuine understanding of regional workforce needs
- A comprehensive, whole-person EAP model supporting mental health, career, financial, and life transitions
- Flexible hybrid delivery offering both onsite and online sessions across geographically dispersed teams
- One platform providing simple access, seamless navigation, and real choice for employees
Supporting a Global Creative Workforce with Flexible, People-Centred Wellbeing
Industry: Technology, Digital Design, Creative Marketplace
Services Delivered: EAP counselling, performance and leadership coaching, wellbeing webinars, career transition, global delivery, diverse coaching options, reporting and insights
Program Rating: 4.9 / 5
Recommendation Rate: 100%
Overview
A global design and digital creation platform with employees located across Australia, Austria, and multiple countries worldwide. As a fast-growing tech company with a creative workforce, our client needed an EAP partner who could support diverse mental health and wellbeing needs across cultures, time zones, and work styles. They required a flexible, cost-effective solution that scaled with their business and provided more than counselling, offering coaching, webinars, and career support all in one place.
- Provide global, culturally aware mental health support
- Offer flexible and cost-effective services that scale with a growing organisation
- Deliver wellbeing, performance, and leadership coaching alongside counselling
- Include self-paced learning and webinars to support a learning culture
- Ensure high-quality reporting to support psychosocial hazard management
- Make access simple through one secure, intuitive platform
Tailored Program Design
CML created a customised global EAP model that met Envato's unique blend of creative, technical, and hybrid working needs. The program combined counselling, leadership and performance coaching, wellbeing webinars, career transition support, and access to a diverse global coaching community. This gave Envato the ability to offer wide-ranging support without the cost or complexity of managing multiple providers.
Access to CML Platforms
Through CML's EAPHub and the broader HRHub ecosystem, employees around the world accessed the services they needed through a single portal. HR enjoyed streamlined administration, global usage insights, and clear reporting that helped them meet psychosocial hazard requirements. The platform also provided confidential pathways for employees, with choice of counsellor or coach based on expertise, location, and personal preference.
Service Delivery Approach
The program was delivered using a hybrid, globally accessible model. Employees could access virtual counselling across countries, ensuring consistent support for distributed teams. Coaching for performance, leadership, and career development was delivered online, alongside live and on-demand wellbeing webinars. All services, from counselling to career transition, were available from one platform, simplifying access for employees and reducing complexity for HR.
- Global access to mental health and coaching support for employees in multiple countries
- Scalable, cost-effective delivery suited to a fast-growing technology company
- Increased utilisation and engagement due to diverse practitioner options and flexible delivery
- Better insights through CML's reporting, supporting psychosocial hazard management
- Streamlined experience with all support options available through one trusted platform
Client Testimonial
"CML has been an incredible partner. Their platform makes it easy for our global team to get the support they need, whether it is counselling, coaching, or career help. The flexibility, quality, and responsiveness have made a real difference to our people and to our global wellbeing strategy."
— People and Culture Leader
Employee Testimonial
"I loved being able to choose a coach who understood both the creative and tech sides of my role. The support helped me manage stress and improve my performance during a really busy period."
— EAPHub Employee
- A globally capable delivery model that supported employees wherever they were located
- Cost-effective, scalable services suited to a high-growth tech environment
- A wide range of support options including counselling, coaching, webinars, and career transition
- Strong insights and reporting to help HR meet psychosocial hazard obligations