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Supporting a Government Department with a Tailored, High-Impact Parental Transitions Program
Industry: Government
Services Delivered: Parent Hub Platform Access, 1:1 Coaching for Employees & Leaders, Marketplace Credits, Manager Toolkits, Automated Communications
Employees Supported: 300+
Average Participant Rating: 4.8 / 5
Overview
A major Government department engaged Career Money Life to deliver a contemporary, inclusive, and comprehensive parental transitions program to support employees on parental leave, returning to work, and managing work–family integration.
Given the department's commitment to equitable workplaces and employee wellbeing, they required a solution that was flexible, evidence-based, and able to meet the diverse needs of a large workforce — including first-time parents, experienced parents, and leaders supporting team members through parental transitions.
We were selected due to our proven capability of delivering large-scale parental programs, our award-winning Parent Hub platform, and our choice-driven model enabling true personalisation.
- Provide consistent, high-quality support to employees before, during, and after parental leave
- Equip leaders with confidence, capability, and tools to support team members
- Reduce the administrative burden on HR through automation and transparent reporting
- Improve retention and the return-to-work experience
- Ensure the program was inclusive of all family structures
Parent Hub Platform Access for All Participants
Employees received access to CML's Parent Hub, including:
- Step-by-step parental leave pathways
- Evidence-based resources for pregnancy, parenting, and returning to work
- Personalised coaching
- On-demand webinars and videos
- Articles and checklists for every stage of the parenting journey
- Marketplace Credits to access curated wellbeing, childcare, and professional services
This ensured personalised, flexible, and ongoing support.
Coaching for Employees and Leaders
CML provided specialist coaching designed to address the emotional, practical, and professional needs of working parents and leaders, including:
- Preparing for parental leave
- Managing identity shifts and career confidence
- Return-to-work planning
- Work–family integration strategies
- Leader coaching for communication, planning, and psychological safety
HR-Friendly Program Delivery
The department benefited from:
- Automated workflows and reminders
- Real-time reporting and insights
- Minimal HR involvement due to end-to-end program management
- Access to our HRHub portal for visibility and credit management
- 300+ employees supported through parental leave transitions
- 4.8 / 5 average satisfaction rating
- Increased retention, with employees reporting improved confidence in returning to work
- Leaders more capable and confident in supporting parental transitions
- Reduced HR burden, with clear, consistent processes
Client Testimonial
"Our department is committed to supporting all families, and Career Money Life's Parent Hub has enabled us to deliver a consistent, caring experience for every employee. The feedback has been outstanding, and our leaders feel far more confident managing parental transitions."
Employee Testimonial
"Having access to Parent Hub and a coach made such a difference to my confidence about taking leave and returning to work. It helped me feel supported, informed, and valued by my employer."
— ParentHub Employee
- Inclusive, evidence-based parental support
- A long-term, strategic approach aligned with APS values
- Automation that reduced HR workload
- Choice-driven Marketplace ensuring personalised support
- High-quality coaching for both employees and leaders
Global Mining Company Delivers Long-Term, High-Value Parental Transitions Support with Parent Hub
Industry: Global Mining & Resources
Services Delivered: Parent Hub Platform, 1:1 Coaching for Leaders & Employees, Marketplace Credits, Manager Toolkits
Relationship Duration: 7 Years
Program Rating: Consistently 4.8-4.9 / 5
Participation: Thousands of employees globally
Overview
A leading global mining company partnered with Career Money Life (CML) over 7 years ago to transform how it supports employees navigating parental leave and return-to-work transitions. Operating in a complex, high-performance industry with a geographically dispersed workforce, the organisation required:
- A scalable digital platform
- Personalised support for diverse family structures
- Strong leader capability
- A consistent experience across multiple locations and business units
CML's Parent Hub was selected for its flexibility, global scalability, depth of resources, and highly valued coaching model.
- Offer an industry-leading parental support program to attract and retain diverse talent
- Provide employees with high-quality guidance from pregnancy to return to work
- Develop confident, capable leaders who can support team members effectively
- Enable choice and personalisation through Marketplace Credits
- Maintain a consistent experience across global locations
Parent Hub for All Parents
Employees across sites, rosters, and countries received access to Parent Hub, including:
- Personalised parental leave pathways
- 200+ evidence-based resources
- Paid marketplace services via credits
- Videos, eLearning, and bite-sized guides
- Tools to support wellbeing, planning, and family life
Specialist Coaching for Employees & Leaders
CML provided highly valued coaching supporting:
- Parental leave planning
- Navigating fatigue, emotional change, and identity
- Preparing for return to work
- Building sustainable work–family integration
- Leader capability and confidence when supporting employees
Marketplace Credits
Employees were able to choose from a wide range of vetted services, including:
- Sleep consultants
- Lactation specialists
- Mental health support
- Virtual assistants
- Financial well-being services
- Childcare consulting
- Fitness and wellbeing coaching
This ensured every parent received the type of support most relevant to them.
- Long-standing partnership of 7 years, demonstrating significant trust and value
- High utilisation and consistently positive feedback
- Enhanced retention of new parents
- Leaders more confident and better equipped to support parental transitions
- Program viewed internally as a flagship wellbeing initiative
Client Testimonial
"CML has been a trusted partner for many years. The Parent Hub program continues to deliver strong value to our people and leaders, and employee feedback is consistently excellent. It remains one of our most valued wellbeing offerings."
— Client Representative
Employee Testimonial
"The Parent Hub resources and coaching have been incredibly valuable throughout my parental leave journey. Being able to access personalised services through the Marketplace made me feel supported in ways I didn't even know I needed."
— Parent Hub Employee
- Deep understanding of workforce needs across operations and corporate roles
- Long-term relationship built on trust, responsiveness, and measurable impact
- Highly scalable digital platform
- Blend of human coaching and flexible marketplace choices
- Strong alignment with the company's inclusion and wellbeing strategy