EAP Services Built for the Modern Workplace
Give your people access to trusted professionals, personalised tools, and care that goes beyond traditional EAP services.
What EAP Does for Your People and Your Organisation
When people feel supported, engagement, performance and retention all improve — and your business benefits too.
Research shows that for every A$ 1 spent on workplace health, there is a return of A$ 5.81 in reduced absenteeism and increased productivity.
Medibank Private
Deloitte Australia states that for every A$1 spent on mental health and wellbeing programs, companies may receive approximately A$5.30 on average.
Deloitte
Research indicates that in Australian programs with strong participation, organisations have seen up to ~35% reduction in absenteeism, ~22.5% improvement in retention, and ~50% fewer workers’ compensation claims.
InCorp Advisory
Mental Health First Aid: An HR Leader's Guide to Workplace Mental Health
In any given year, 1 in 5 Australians will experience a diagnosable mental illness. For HR leaders, this is not a statistic to acknowledge - it is a challenge to actively address. Creating a mentally healthy workplace is both a legal obligation and a strategic priority.
This guide provides HR leaders with a practical framework to measure the state of mental health in their organisation, manage risk proactively, and build sustainable monitoring practices that protect both people and performance.
Wellbeing that works — for your people and your organisation
Life doesn’t pause for work, and neither do life’s challenges. Our Employee Assistance Program (EAP) offers confidential, compassionate support to help your people manage stress, navigate change, and thrive — at work and in life.
What sets our EAP apart is choice. With access to 200+ qualified counsellors, psychologists, and wellbeing specialists, employees choose the care that suits them — from counselling and coaching to financial or career guidance. Because when support feels personal, everyone benefits — your people feel valued, and your business grows stronger.
Your complete EAP solution — flexible, personal, and built around choice
Our EAPHub brings all your wellbeing and assistance services together in one place — making it easy to design, manage, and deliver the right support for your people. Every program is fully customisable, giving organisations the flexibility to choose what fits their teams best while empowering employees to access the help they need, when they need it.
CHOICE
Easy access to tailored support through a simple filter by location, specialisation, gender, language, or cultural background.
24/7 SUPPORT
Round-the-clock help via live chat, phone, or email — so support is always within reach.
SENIOR PSYCHOLOGIST
Access to experienced organisational and senior psychologists for complex or sensitive employee needs.
COACHES
Employees can connect with career, financial, or ageing parent support coaches to suit their individual goals.
MENTAL HEALTH ON DEMAND
Bite-sized wellbeing content — eBooks, videos, articles, and tools — available anytime, anywhere.
LEADER SUPPORT
Dedicated guidance from EAP organisational psychologists to help leaders navigate people and performance challenges.
LIVE SESSIONS
Join weekly live sessions like Live-Well and Goal Getters for learning, motivation, and personal growth.
MY GOALS TOOL
A guided reflection and goal-setting tool to help employees define and achieve what matters most.
CASE STUDY
Creating a mentally healthy, supported regional workforce with choice, connection, and care
Supporting a dispersed workforce, the water authority partnered with Career Money Life to deliver an EAP with genuine choice, quick access, and broader wellbeing support. With flexible delivery and integrated personal, financial, and career assistance, the program strengthened employee wellbeing and simplified HR management.
Read Case Study
4.8 Feedback Rating
Support for every challenge life brings
Every day, your people face different challenges — at work, at home, and in between. Our EAP services provides confidential support for a wide range of personal, professional, and emotional issues.
Addiction and substance use: alcohol, drugs, gambling, smoking
Grief, trauma, or loss
Career concerns or transitions
Redundancy and redeployment support
Managing change — at work or in life
Relationship or marital difficulties
Family, parenting, and elder care challenges
Stress, anxiety, and depression
Financial stress and debt management
Work-life balance and burnout
General mental health and emotional wellbeing
Family and domestic violence
Workplace harassment, bullying, and psychosocial risks
Social isolation and loneliness
Crisis intervention, suicidal thoughts, or self-harm
Your Choice, Your Support
EAPHub gives you the freedom to choose the counsellor or coach who best fits your needs — helping you feel supported, understood, and in control of your wellbeing journey.
CHOOSE A
COUNSELLOR
Find a psychologist who aligns with your personal needs, location, and preferences.
CHOOSE A
COACH
Access specialised support for your career, financial, or overall wellbeing goals.
With HRHub, you can seamlessly manage every Career Money Life program—from onboarding employees and tracking participation to reviewing insights and reports. Simple to use, secure, and fully supported by our team, HRHub helps you focus on what matters most—your people.
Reporting
Get valuable insights with confidential usage data, service feedback, and psychologist summaries — giving HR teams a clear view of program impact without compromising privacy.
Psychologists
Access experienced psychologists for critical incidents or onsite support whenever your people need it most.
Wellbeing Strategy
Go beyond traditional EAPs — build a holistic wellbeing program that supports your people's career, money, and life needs, all in one platform.
Client Account Care
Enjoy dedicated client support with regular check-ins, program insights, and help whenever you need it.
Coaches
Connect employees with career coaches for guidance through key decisions or retention-risk moments.
Leader Support
Equip leaders with expert guidance to manage people challenges confidently — reducing the burden on HR.
Discover how our EAP helped organisations create healthier workplaces.
Our team has seen a noticeable lift in wellbeing since introducing this EAP. The level of care, the responsiveness, and the quality of support have exceeded our expectations. It’s been a genuinely positive shift for our people.
Financial Services Company
The flexibility and choice offered through this EAP have been a game-changer. Our employees feel supported in a way that truly fits them. We’ve never had clearer visibility into how their needs are being met.
Retail Company
We’ve been impressed by how quickly employees can access the right professional support — anytime, anywhere. It has strengthened both employee confidence and our ability to care for them in a meaningful way.
Hospitality Group
The flexibility and choice offered through this EAP have been a game-changer. Our employees feel supported in a way that truly fits them. We’ve never had clearer visibility into how their needs are being met
Retail Company
We’ve been impressed by how quickly employees can access the right professional support — anytime, anywhere. It has strengthened both employee confidence and our ability to care for them in a meaningful way.
Hospitality Group
What stood out for us was the quality of the specialists and the ease of the platform. Our staff repeatedly comment on how supported they feel. It’s become an essential part of how we look after our workforce.
Food & Beverage Network
How our EAP made a difference for people at work and in life
Highly valued support | My counselling session was very valuable. The conversation was insightful and expertly facilitated. This is one of the best investments I have made in my mental health and I am grateful for the kindness and professionalism that Casey extended throughout our interaction.
James, Food Manufacturing Industry Employee
I recently utilised Career Money Life’s EAP service for support with some difficult adjustments in my life, and I must say, it’s probably one of the better EAP providers I’ve dealt with.
The counsellor I spoke with was very knowledgeable and practical, and I never felt rushed during our conversation. It was a genuinely great experience, and I walked away with some really helpful tips to support me through what I’m dealing with.
Lauren, Financial Services Sector Employee
My counsellor has been absolutely fantastic, she has provided me with so much insight and counsel that has been really key to sorting out and coping with my troubles. The effort put in has been really over and above required and it has been very much appreciated. The office space is very welcoming and comforting and easy to access for those working or residing in the city. Couldn't recommend more.
David, Mining Industry Employee